Settlements Officer

If you’re passionate about delivering great customer experiences and want to grow your career in a business that backs its people, you’ll feel right at home here.

 

Why RedZed

Founded in 2006, RedZed exists to support Australia’s self-employed. We’ve loaned over $12 billion to more than 28,000 self-employed Aussies and we’re just getting started. We’re an ambitious company with big growth goals, and this role is part of that journey. Our team of 130+ people is collaborative and engaged, with our head office in Melbourne.

Our city-based office features badminton courts, weekly fitness classes, end-of-trip facilities, and stunning 26th-floor views.

 

What you’ll be doing

• Managing the settlement pipeline and keeping everything on track from documentation to final funding.
• Preparing Loan Offers and Mortgage Documents with accuracy and care.
• Liaising with banks, solicitors, and settlement agents to coordinate smooth, timely settlements across Australia.
• Booking and arranging settlements electronically (PEXA) or physically, depending on the state.
• Making pre-settlement calls to customers and ensuring all supporting documents are in place.
• Preparing daily settlement figures and funding requirements.
• Delivering an exceptional experience to every customer, broker, and stakeholder involved.
• Cross-training across settlement functions so you can jump in and support wherever needed.

 

What’s in it for you

• Support and mentorship from industry leaders, with opportunities for further study in relevant fields.
• Many of our leaders have been promoted from within, we champion your development and career progression.
• Hybrid working flexibility, balanced hours, and “dress for your day” to support your lifestyle.
• Competitive salary, growth opportunities, and yes - a day off on your birthday!
• Enjoy a wellbeing-focused culture: fresh fruit, flu vaccinations, ergonomic desk assessments, and access to our wellness room.
• Take time to celebrate and give back with charity leave, regular social events, and team celebrations.
• Financial wellness perks including paid parental leave, salary sacrifice options, novated car leasing, and access to corporate discounts.

 

About You

You’re a detail-driven settlements specialist with at least 3 years’ experience in mortgage operations, and you thrive in fast-paced environments where precision and customer care go hand in hand. You know your way around settlement pipelines, mortgage documentation, and the ins and outs of the lodgement process and you’re not afraid to pick up the phone to make things happen.

You thrive in a team environment where everyone pitches in, backs each other, and works toward shared goals. You bring a proactive mindset, a knack for solving problems, and a calm confidence that helps keep things moving even when deadlines are tight. You’re curious, adaptable, and always looking for ways to improve how things are done.

 

Ready to make your mark? Apply Now!

If you have any questions, please reach out to our Recruitment Manager, Jaime Dragovic, via LinkedIn.