Settlements Officer
Why RedZed
At RedZed, we exist to champion Australia’s self employed, a community built on resilience, independence and ambition. Since 2006, we’ve supported more than 28,000 self employed Australians with over $12 billion in lending, and we’re just getting started.
You’ll be joining a collaborative and engaged team of 130+ people based in our Melbourne HQ - think onsite badminton courts, weekly fitness classes, end of trip facilities and sweeping 26th floor views.
What You’ll Be Doing
- Manage the settlement pipeline, ensuring timely progress and follow-ups
- Prepare loan offers, mortgage, and settlement documentation
- Ensure all required documents are received prior to settlement
- Liaise with banks, solicitors, and agents to facilitate settlements
- Coordinate and book electronic and physical settlements across all states
- Maintain strong relationships with settlement agents
- Prepare settlement figures and manage daily funding requirements
- Conduct pre-settlement calls and support customers through the process
- Deliver a consistently high level of customer service
- Cross-train across settlement functions to support team coverage
About You
You bring at least 3 years’ experience in a similar settlement role, with a strong understanding of settlement and mortgage lodgement processes. You’re comfortable working to strict SLAs and managing competing priorities to ensure settlements are completed accurately and on time. Experience using PEXA is highly regarded.
You’re customer-focused by nature, with a strong service mindset and the ability to build trusted relationships with both internal and external stakeholders. Your attention to detail is second to none, and you take pride in producing accurate, high-quality work.
With excellent communication skills, you remain calm under pressure and thrive in a fast-paced environment, consistently meeting deadlines while delivering a seamless customer experience.
What’s in it for you
- Support and mentorship from industry leaders, with opportunities for further study in relevant fields.
- Many of our leaders have been promoted from within, we champion your development and career progression.
- Balanced hours, and “dress for your day” to support your lifestyle.
- Competitive salary, growth opportunities, and yes - a day off on your birthday!
- Enjoy a wellbeing-focused culture: fresh fruit, flu vaccinations, ergonomic desk assessments, and access to our wellness room.
- Take time to celebrate and give back with charity leave, regular social events, and team celebrations.
- Financial wellness perks including paid parental leave, salary sacrifice options, novated car leasing, and access to corporate discounts.