Useful tools and resources

RedZed Connect is your go-to customer portal, available on desktop and smartphone, giving you easy access to view and manage your loan accounts. 

A Third Party Authority allows someone you know and trust to access your loan information and act on your behalf in specific ways. 

Learn about interest - what it is, how it's calculated, and the different ways you can reduce your daily interest charges.

An offset sub-account is a separate account linked to your home loan, where extra repayments help reduce the interest you pay by offsetting your loan balance.

A redraw facility is a feature available with certain loan products that houses any additional repayments you make on your loan, above the minimum required amount.

 You need to change your direct debit account if you switch banks, change accounts, close an old account, or want to manage your finances differently.

A loan limit is the maximum amount a lender allows you to borrow based on several factors like your financial circumstances, the credit assessment undertaken, and your financial history.

With an interest-only loan, you can nominate a set period where you only pay the interest on the amount you’ve borrowed. 

Security for a loan is the property used as collateral, and swapping security means replacing that property with a different one.

Property subdivision involves dividing a single title (with or without property on it) into two or more blocks of land (two or more titles).

A partial discharge happens when your loan is secured by multiple properties, and you ask to have one (or more) of those properties released without paying off the full debt.

If you're experiencing financial difficulty, call us as soon as you can to help us understand your situation and discuss the options available. 

Any expression of dissatisfaction made to usconcerning RedZed Lending Solutions Pty Ltd (as program manager of the RedZed Lending Program) or Perpetual Trustee Company Limited (as lender under the Program) related to their respective products or services, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.